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Privacy Policy

 

Privacy Policy

AcesDown are 100% committed to protecting the privacy of our site visitors and customers. The AcesDown team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. For all our services, the data controller is AcesDown Limited. In accordance with current UK Data Protection legislation, we do not disclose information about our customers to third parties except where it is a necessary part of providing a service to you – e.g. processing card payments or arranging a product to be sent to you.

 

Your Consent

We will not rent or sell your name, address, email address or any other personal information to any third party without your permission. If you have purchased from our store, subscribed to one of our newsletters, entered any of our competitions or advised us of your email address, postal address and telephone number we may occasionally update you on news and special offers via email, post and telephone. We use the latest 3D Secure payment methods and at no time will your card details be shared.

 

Communication and Marketing

By becoming a member of AcesDown and providing AcesDown with your email, postal address, telephone number you consent to receive communication from us about our latest products and special offers (our emails refer to your AcesDown membership and the products & services we offer) which we think may be of interest to you.

 

Opting Out of Communication and Marketing

All AcesDown members have the option to opt-out of receiving marketing communications from us and/or selected third parties – this option can be selected when signing up for an AcesDown account. If you do not wish to receive marketing (email, post, telephone) from us we recommend you opt-out by contacting us with the methods of communication that you wish to opt out of. Alternatively, when you receive an email you can use the unsubscribe feature at the bottom of the email.

 

Keeping Your Information

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact the AcesDown team and request to delete all the information we have on you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 

Site Statistics

We may compile aggregate information about areas of our website that are visited most frequently. A cookie is used which enables AcesDown to gain information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier. We do not track which pages you looked at while visiting our website. If you wish to reject our cookie, you can configure your browser to do so. For more information, please see our Cookie Policy.

 

Checking Your Details

If you wish to verify the details you have submitted to AcesDown you may do so by contacting us via the email address, telephone number or address provided at bottom of our homepage. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address and password submitted upon registration. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your computer to access your personal information – keep it safe.

 

Contacting Us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact a member of the AcesDown team, who will be delighted to answer any questions you may have.